QueueAway FAQ – Your Questions Answered

What is QueueAway?
QueueAway is a virtual queue management system that allows businesses to streamline customer flow and eliminate physical waiting lines. Customers can join a queue from their phone or computer and receive real-time updates until it's their turn.

How does QueueAway work?
QueueAway replaces physical queues with virtual ones. Businesses set up their queue system through the QueueAway app or dashboard. Customers join the queue remotely, track their wait time, and are notified when to arrive.

Do I need to download an app?
No. QueueAway works through a browser-based interface, so customers can join a queue using a link or QR code — no app download required.

How do I join a queue?
Simply scan the business's QR code or click on their QueueAway link. You’ll enter basic details (like your name or phone number), and you’ll instantly be placed in the queue. You’ll get updates via SMS or online.

Will I lose my place if I leave the area?
No. With QueueAway, your spot in the virtual queue is secure. You’re free to grab a coffee or walk around — you’ll receive a notification when it’s nearly your turn.

Can I book a spot in advance?
Some businesses allow advance bookings. If the option is available, you’ll see it when you access their queue. Otherwise, you can join the queue in real-time.

What if I miss my turn?
QueueAway typically gives you a grace period (e.g., 3–5 minutes). After that, you may be moved down the queue or need to rejoin, depending on the business’s settings.

What kind of businesses use QueueAway?
QueueAway is used by barbershops, salons, clinics, retail stores, cafes, service centers, and any business that deals with customer queues. It’s flexible and works for both walk-in traffic and appointments.

How can I manage queues using QueueAway?
Through your QueueAway business dashboard, you can:

• View and manage your customer queue in real time
• Set queue limits and business hours
• Send updates to customers automatically
• Collect data on wait times and service performance

Can I customize the customer’s experience?
Yes! You can personalize queue messages, set time buffers, add branded welcome screens, and choose how customers join — via QR code, direct link, or staff entry.

Is there a free trial?
QueueAway has a free trial that you can initiate through the Apple & Play Stores or feel free to contact our support team for more options.

Does QueueAway support appointment bookings too?
No. QueueAway is for virtual queuing, allowing customers to join a online queue on the same day.

How are customers notified?
Customers receive real-time updates via SMS, WhatsApp, or a web link. They’re notified when they join the queue, when their wait time changes, and when it’s almost their turn.

Can I communicate directly with people in the queue?
Yes! You can send individual or broadcast messages to anyone waiting. Great for quick updates, service changes, or promotions.

Do I need any special hardware?
No special hardware is required. QueueAway runs as an app and works on phones, tablets, and kiosks.

Can I use QueueAway on multiple devices?
Yes. Staff can log in from multiple devices simultaneously to manage queues from anywhere.

Does QueueAway integrate with other systems?
QueueAway is a standalone system, you wont need any other systems when using QueueAway

Can I use QueueAway at more than one location?
Yes! The Multi Site plan is designed for businesses with multiple branches. You can monitor all queues from a central dashboard and give staff access to the locations they manage.

Can multiple staff members manage the queue?
Absolutely. You can give access to unlimited staff accounts per location, with role-based permissions if needed.

How much does QueueAway cost?
QueueAway offers a Solo Site plan for £14.99/month (approximately $19.99). It includes:

• Unlimited walk-ins
• Full queue optimization
• Queue analytics
• QR queue generator
• WhatsApp integration
• Unlimited staff access
• Business support

A free 14-day trial is available — no credit card required.

Is there a contract?
No. QueueAway operates on a flexible monthly subscription. There are no contracts, no cancellation fees, and you can cancel anytime via the app store or support.

Do I need to enter a credit card for the trial?
No. The 30-day free trial does not require any payment details. You can explore all features risk-free.

Can I cancel at any time?
Yes. QueueAway is month-to-month with no commitment. Cancel or pause your subscription at any time.

What makes QueueAway better than traditional ticketing or waiting systems?
QueueAway eliminates the need for physical lines, manual check-ins, or paper tickets. It boosts customer satisfaction by letting them wait from anywhere, reduces crowding, and gives staff real-time control.

How will QueueAway help me increase revenue?
By reducing walkaways and improving customer experience, QueueAway helps you serve more people efficiently. Happier customers are more likely to return — and recommend you to others.

Is QueueAway suitable for small businesses?
Yes! QueueAway is built to scale — from barbershops and beauty salons to clinics and retailers. It’s simple to set up and affordable.

How long does it take to set up QueueAway?
Most businesses are up and running in under 15 minutes. Setup is quick and requires no special hardware.

I can’t log into my QueueAway app — what should I do?
In most cases, login issues are due to a forgotten password. You can reset it using the “Forgot Password” option on the login screen.
If you’re still unable to access your account, QueueAway allows you to delete your entire account and associated data via the login screen and create a new one.
For further help, email support@queueaway.co.uk.