Queue Management System for Healthcare

Trusted by healthcare Rated 4.8/5 Easy setup • No hardware needed

Reduce Waiting Room Congestion. Improve Patient Flow. Keep Staff in Control.

QueueAway is a modern digital queue management system for healthcare providers designed to reduce overcrowding, improve patient communication, and streamline front-desk operations worldwide. From GP surgeries and clinics to medical practices, pharmacies, hospitals, and veterinary providers, QueueAway helps patients wait calmly — and staff work efficiently.

For healthcare organisations operating in the United States, our comprehensive US queue management system guide explores real-world use cases, implementation considerations, and best practices for improving patient flow across American healthcare environments.

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Trusted by Healthcare Providers Worldwide

• Set up in minutes

• No specialist hardware required

• Works for walk-ins and appointments

• Designed for real-world healthcare workflows

The Problem with Traditional Waiting Rooms

Busy waiting rooms create stress for patients and pressure for staff. Morning surges, walk-ins, late arrivals, and limited seating all contribute to frustration — and poor patient experience.

QueueAway replaces physical queues with a digital patient queue, giving patients clarity and control while allowing staff to manage patient flow intelligently — across different healthcare systems and care models.

Outcomes healthcare teams care about:

  • Fewer patients crowding reception

  • Reduced complaints about waiting times

  • More predictable patient flow

  • Happier, more focused staff

How QueueAway Works

  • 1. Patient Check-In

    Patients join the queue using:

    • A self check-in kiosk (tablet or iPad)

    • A QR code displayed at reception

    • A remote check-in link sent ahead of arrival

    2. Virtual Waiting

    Patients see their live position in the queue and receive updates via SMS or WhatsApp, allowing them to wait comfortably — inside or outside the building.

    3. Smart Queue Management

    Staff manage patients from a simple dashboard:

    • Call next patient

    • Prioritise urgent cases

    • Reassign between clinicians or rooms

Core Features Designed for Healthcare

  • Self Check-In Kiosk – Reduce reception bottlenecks

  • Virtual Queue – Live position and estimated wait times

  • SMS & WhatsApp Notifications – Keep patients informed automatically

  • Staff Dashboard – Manage queues, priorities, and flow in real time

  • Waiting Room Display – Optional on-screen queue updates

  • Patient Feedback – Capture experience data after visits

All features are designed to be simple, fast, and intuitive for both patients and staff.

Healthcare Use Cases (UK & USA)

GP Surgeries, Clinics & Medical Practices

  • Manage walk-ins alongside appointments

  • Reduce morning crowding

  • Improve patient communication

Pharmacies

  • Separate queues for prescriptions and consultations

  • Notify patients when orders are ready

Hospitals & Outpatient Departments

  • Multi-department queues

  • Priority and triage-based flow

Veterinary Practices

  • Calm waiting areas for pets and owners

  • Clear communication during busy periods

Measurable Results

Healthcare providers using QueueAway typically report:

  • Up to 50% shorter waiting times

  • Up to 75% fewer no-shows

  • Up to 97% patient satisfaction scores

Results vary by site and configuration. Metrics based on customer-reported outcomes.

Built for Real Healthcare Environments (UK & USA)

  • No smartphone? Staff can manually add patients to the queue

  • Accessibility-friendly interfaces with clear instructions

  • GDPR-conscious design with minimal patient data collection

  • Flexible workflows for single or multiple queues

QueueAway adapts to your processes — not the other way around.

Case Study: Healthcare Provider Success

See how a healthcare organisation reduced waiting room congestion and improved patient experience using QueueAway.

Read the Healthcare Case Study

  • No. QueueAway complements appointments and manages arrival flow, walk-ins, and waiting rooms.

  • Any modern tablet, desktop, or display screen — no specialist hardware.

  • Yes. QueueAway supports multiple queues and priority workflows.

  • Patients receive automatic SMS, WhatsApp or in app updates when their turn is approaching.

  • Most healthcare sites are live the same day.

Regional Versions for Healthcare Providers

QueueAway supports healthcare providers worldwide. For region-specific guidance and local terminology, explore our dedicated pages:

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