About QueueAway
QueueAway is a cloud-based queue management system designed to help businesses reduce waiting times, improve customer flow, and replace physical queues with a simple virtual queuing experience.
Our mission
QueueAway was created to solve a problem faced by service-based businesses everywhere: long queues, frustrated customers, and inefficient use of staff time.
Our mission is simple — to make queuing fairer, faster, and less stressful for both customers and businesses.
Real-world experience in queue management
QueueAway is shaped by real operational experience, not theory alone. We’ve worked closely with environments where managing customer flow is critical, including:
- Retail stores
- Barbershops and salons
- Clinics and healthcare providers
- Hospitality and customer service teams
These insights influenced how QueueAway was built — focusing on virtual queues, real-time updates, and simple queue control without expensive hardware or complex setup.
What QueueAway does
QueueAway replaces traditional physical queues with a modern virtual queue system. Customers can:
- Join a queue remotely using a QR code, link, or staff-assisted entry
- View live queue positions and estimated waiting times
- Wait comfortably until they’re notified it’s their turn
For businesses, QueueAway provides visibility and control over customer flow, helping teams stay organised during busy periods.
Supporting UK and U.S. businesses
QueueAway is operated by a UK-based company and supports businesses across the United Kingdom and the United States. Our cloud-based platform is designed to scale easily for service environments with varying customer demand.
Trust, transparency, and reliability
Trust is essential when choosing a queue management system. That’s why QueueAway focuses on clear communication, honest expectations, and practical results that improve day-to-day operations.
- Transparent product information
- Secure modern web technology
- Support focused on real operational outcomes
Founder
Paul Harnett — Founder, QueueAway
Paul Harnett founded QueueAway to bring clarity and simplicity to how businesses manage customer queues. After seeing first-hand how inefficient queues negatively affect both customer experience and staff productivity, Paul built QueueAway to be intuitive for customers and easy for teams to run.
QueueAway reflects a practical, operations-first approach to queue management — focused on reducing waiting times, improving customer flow, and removing unnecessary friction from busy service environments.
Get in touch
If you’d like to learn more about QueueAway or see how the system works, we’d be happy to help.
