Stop physical queues — let customers wait anywhere.
Create calmer spaces, reduce walk-in chaos, and keep your team in control with a modern virtual queue.
For US-based businesses, explore our detailed US queue management system guide covering real-world use cases, implementation advice, and best practices.
0
Less waiting (typical improvement)
0
Less crowding in your space
0
Faster service at peak times
“QueueAway took the pressure off the shop instantly — less crowding, happier customers, and we can manage walk-ins properly.”
How QueueAway Works
A simple 3-step flow that reduces visible waiting, keeps your venue calm, and gives customers live updates so they know exactly what’s happening.
Scan QR code
Customers scan your QR code or tap a link to join the queue instantly.
Wait anywhere
Customers receive live updates and can wait comfortably instead of standing in line.
Get notified
Staff manage the queue in real time and customers are notified when to return.
Trusted by industries globally
A modern digital queuing system that cuts wait times.
QueueAway is a modern digital queuing system designed to reduce wait times, improve customer experience, and optimise service operations. If you want the full breakdown, see what is a queue management system?
Our queuing app takes the hassle out of waiting. Customers get an estimated wait time, join your queue remotely with your queue management system, and receive a notification when you’re ready for them.
For organisations operating in North America, we’ve published a dedicated queue management system guide for US businesses covering compliance, features, and real-world use cases.
- ✓ Spend less time chasing no-shows and more time looking after customers with a simple queuing app.
- ✓ QueueAway’s queue management software features help you stay organised, reduce crowding, and keep staff in control.
- ✓ No contract. No cancellation fees. No hidden charges.
DON’T JUST TAKE OUR WORD FOR IT
Real usage, real momentum. Here’s what QueueAway is driving right now.
0
QueueAway user accounts & climbing
0
QueueAway slots used so far this year
£0
Generated revenue via QueueAway appointments
Our customers love QueueAway
Real stories from teams using QueueAway to reduce walk-outs, calm busy spaces, and keep customers informed.
“I saw a new face walk in and turn right around when they saw how many people were waiting. We were losing new clients — and risking regulars too. With QueueAway, clients join the queue and go grab a coffee. It’s easy for everyone and our regulars have grown massively.”
“The biggest difference is how calm the venue feels. People aren’t crowded by the entrance — and staff get fewer ‘how long left?’ questions because the updates are clear.”
“Setup was simple and we were live quickly. QueueAway helped us handle peak times better while keeping the customer experience smooth.”
Here to help when you need us to be.
Our support team is on hand to keep your business running smoothly. QueueAway is simple to use, but if you ever need help, you’ll have direct access to real people who can guide you quickly.
- ✓Fast onboarding so you’re live quickly
- ✓Direct support access when you need it
- ✓Practical setup advice for your venue and workflow
FAQ
-
A queue management system is a digital solution that helps businesses manage customer flow by organising, tracking, and prioritising queues in real time. It reduces waiting times, improves service efficiency, and enhances the overall customer experience.
-
QueueAway allows customers to join a queue digitally using their phone or a tablet in-store. Staff manage queues through a simple dashboard, while customers receive live updates on their position and wait time.
-
QueueAway is designed for businesses that manage in-person customer flow, including retail stores, healthcare providers, service centres, and hospitality venues of all sizes.
-
No. QueueAway is a cloud-based queue management system that works on existing devices such as smartphones, tablets, and computers. No dedicated hardware or installation is required.
-
QueueAway can be set up in minutes. There’s no hardware installation, and everything is managed through a simple, web-based dashboard..
-
Customers join a queue using their phone or a simple in-store screen. No knowledge are required.
-
QueueAway reduces waiting times, improves customer satisfaction, and gives staff better visibility over demand — helping businesses run more efficiently.
-
By reducing friction and improving the customer experience, QueueAway helps prevent walkaways, improve throughput, and serve more customers during busy periods.
-
No long-term contracts. QueueAway operates on a flexible subscription basis.
-
QueueAway is available at a price of £14.99/$19.99 per month payable via the Apple/Play Stores. Sending in-app notifications to clients is free of charge. Sending messages through WhatsApp is also free, however, if you decide to send an SMS, it will incur a cost of 4p through the Twilio test delivery service. Throughout your trial period, you are welcome to use our Twilio account at no additional cost.
-
Yes. QueueAway can be customised to match your business workflow, services, and customer journey.
-
You can run unlimited appointment slots with your QueueAway app.
-
Support is available if you need help. Our team can assist with setup, troubleshooting, and ongoing use.
-
Yes. You can try QueueAway for free before committing to a paid plan.
Need to ask us a question?
We are here to help. Drop our team a message using the contact box and a team member will respond as quickly as possible.