How QueueAway looks after your data

QueueAway ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our queue management platform, website, and related services (collectively, the "Service").

By using QueueAway, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Service.

We collect information you provide directly, information generated automatically, and information from third parties.

We use the information we collect to operate and improve QueueAway. Specifically:

We will not use your information for purposes incompatible with those listed above without your explicit consent.

We do not sell, rent, or trade your personal information. We may share data only in the following limited circumstances:

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and understand how you use QueueAway.

Essential cookies are required for the Service to function (e.g., authentication). Analytics cookies help us understand feature usage — these can be declined without impacting core functionality. We do not use third-party advertising cookies.

We also use functional and security cookies set by Google reCAPTCHA and Cloudflare Turnstile to detect and prevent automated abuse of our sign-up forms. These are not advertising cookies and cannot be declined without affecting your ability to submit forms on the Service.

You can manage or clear cookies through your browser settings. Note that disabling essential cookies may affect your ability to log in or use certain features.

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account at any time.

After account deletion, we may retain certain data for up to 90 days in encrypted backups, and certain financial records for up to 7 years as required by law. Anonymised, aggregated data (which cannot identify you) may be retained indefinitely for product analytics.

Some of our service providers (including AWS, Stripe, Twilio, Postmark, Google, and Cloudflare) may process or store data outside the UK or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Addendum, EU Standard Contractual Clauses, or the provider's certification under an approved adequacy framework.

Depending on your location, you may have the following rights regarding your personal data. You can exercise these by emailing hello@queueaway.co.uk.

We will respond to verified requests within 30 days. If you are located in the EU/EEA, you also have the right to lodge a complaint with your local data protection authority.

We implement industry-standard technical and organisational safeguards to protect your information, including TLS encryption in transit, AES-256 encryption at rest, access controls, and regular security audits.

No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. If you believe your account has been compromised, please contact us at hello@queueaway.co.uk.

QueueAway is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and, for material changes, notify you via email or an in-app notice at least 14 days before the change takes effect.

Your continued use of QueueAway after changes become effective constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests related to this Privacy Policy, please reach out: