Privacy Policy
Last updated May 18, 2026 · Effective immediatelyOverview
QueueAway ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our queue management platform, website, and related services (collectively, the "Service").
By using QueueAway, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Service.
The short version: We collect only what we need to run QueueAway effectively, we never sell your data, and you have meaningful control over your information at all times.
What We Collect
We collect information you provide directly, information generated automatically, and information from third parties.
| Category | Examples | Source |
|---|---|---|
| Account Info | Name, email address, password hash, profile photo | You |
| Queue Activity | Queue entries, wait times, position updates, notifications sent | Service usage |
| Payment Data | Billing address, last 4 digits of card (full card handled by Stripe) | You / Stripe |
| Device & Usage | IP address, browser type, OS, pages visited, timestamps | Automatically |
| Communications | Support tickets, emails, feedback submissions | You |
How We Use Your Information
We use the information we collect to operate and improve QueueAway. Specifically:
We will not use your information for purposes incompatible with those listed above without your explicit consent.
Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share data only in the following limited circumstances:
| Recipient | Purpose |
|---|---|
| Service Providers | Stripe (payments), Twilio (SMS), AWS (hosting), Postmark (email). Bound by data processing agreements. |
| Business Transfer | In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity. |
| Legal Compliance | When required by law, court order, or to protect the rights and safety of QueueAway, our users, or the public. |
| With Your Consent | Any other sharing will only occur with your explicit permission. |
Cookies & Tracking
We use cookies and similar tracking technologies to maintain your session, remember your preferences, and understand how you use QueueAway.
Essential cookies are required for the Service to function (e.g., authentication). Analytics cookies help us understand feature usage — these can be declined without impacting core functionality. We do not use third-party advertising cookies.
You can manage or clear cookies through your browser settings. Note that disabling essential cookies may affect your ability to log in or use certain features.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account at any time.
After account deletion, we may retain certain data for up to 90 days in encrypted backups, and certain financial records for up to 7 years as required by law. Anonymised, aggregated data (which cannot identify you) may be retained indefinitely for product analytics.
Your Rights
Depending on your location, you may have the following rights regarding your personal data. You can exercise these by emailing hello@queueaway.co.uk.
Request a copy of the personal data we hold about you.
Ask us to correct inaccurate or incomplete information.
Request erasure of your personal data ("right to be forgotten").
Receive your data in a structured, machine-readable format.
Object to or restrict certain types of processing.
Opt out of marketing emails at any time via the unsubscribe link.
We will respond to verified requests within 30 days. If you are located in the EU/EEA, you also have the right to lodge a complaint with your local data protection authority.
Security
We implement industry-standard technical and organisational safeguards to protect your information, including TLS encryption in transit, AES-256 encryption at rest, access controls, and regular security audits.
No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. If you believe your account has been compromised, please contact us at hello@queueaway.co.uk.
Children's Privacy
QueueAway is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and, for material changes, notify you via email or an in-app notice at least 14 days before the change takes effect.
Your continued use of QueueAway after changes become effective constitutes your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please reach out:
QueueAway Privacy Team
Email: hello@queueaway.co.uk
Response time: within 2 business days