Understanding QueueAway
How to Use QueueAway: A Step-by-Step Guide to Efficient Queue Management
QueueAway is a powerful queue management system designed to help businesses streamline customer flow and reduce wait times. Whether you run a restaurant, barbershop, clinic, retail store, or any service-based business, QueueAway provides a digital solution for managing queues efficiently.
In this guide, we'll break down how to use QueueAway’s queue app and queuing app features to optimize your operations.
1. Understanding QueueAway: Two Apps in One System
QueueAway operates through two applications:
Client App – Allows customers to find your business, join a virtual queue, and track their position.
Professional App – Enables businesses to manage queues, send notifications, and automate queuing processes.
With these two systems working together, you can eliminate physical queues, improve efficiency, and enhance customer satisfaction.
2. Setting Up QueueAway for Your Business
Step 1: Create an Account & Configure Your Business Profile
Sign up on www.queueaway.co.uk
Enter your business details, including opening hours and queue preferences.
Customize queue settings such as walk-ins, appointment-based slots, or hybrid queuing.
Step 2: Adjust Queue Management Settings
Set average service duration and the number of staff available.
Define the maximum number of clients your business can handle at a time.
Enable or disable estimated wait times (useful for hospitality businesses).
Choose between manual or automatic queue notifications.
QueueAway dynamically adjusts the queue based on your business hours and capacity, ensuring smooth operations.
3. How Customers Join Your Queue
For Walk-In Customers:
Customers scan a QR code at your business location to join the queue.
If they don’t have the app, you can manually add them to the queue.
You can send notifications via WhatsApp or SMS when their turn arrives.
For Online Customers:
Customers find your business via the QueueAway Client App.
They join your virtual queue remotely and receive live updates.
The app notifies them when it’s their turn to be served.
4. Managing Your Queue in Real-Time
Queue Monitoring Dashboard
QueueAway provides a real-time dashboard for tracking customer flow:
🔹 View active queue status – number of people waiting, estimated wait time.
🔹 Send instant notifications – WhatsApp, SMS (via Twilio), or in-app alerts.
🔹 Adjust queue settings – accommodate more clients or close the queue.
🔹 Remove or rearrange customers based on priority.
The system ensures that your queue operates efficiently and without delays.
5. Automating Notifications & Customer Alerts
Notification Options:
WhatsApp Notifications – Instantly notify customers when it’s their turn (free).
SMS Alerts – Send notifications via Twilio (requires an active Twilio account).
Push Notifications – Send app alerts to customers.
Automatic Notifications
QueueAway can be set to automatically send reminders, including:
“You are next in the queue, please be with us in 30 minutes.”
“Your appointment is in 10 minutes, please check-in soon.”
Businesses can customize these pre-set messages to match their branding.
6. Dynamic Queue Management Features
Queue Capacity Control
QueueAway automatically closes the queue when full.
The system adjusts in real-time if customers leave early.
Businesses can override capacity limits manually if needed.
Customizing Queue Status Messages
Personalize queue position texts that customers see in their app.
Create custom notifications for shop opening, queue closure, or waiting updates.
Real-Time Adjustments
If your business is busier than expected, QueueAway recalculates wait times.
If staff members leave early, the system adjusts available slots automatically.
7. How to Add Customers Manually
If a customer walks in without using the app, you can manually add them:
Enter their name and phone number in the QueueAway Professional App.
QueueAway will send an SMS or WhatsApp notification when it’s their turn.
Alternatively, ask them to download the app for real-time updates.
QueueAway keeps manual and app-based customers organized within the same queue system.
8. Branding & Customization
QueueAway allows businesses to:
Upload a business logo and cover image for app branding.
Customize queue descriptions displayed in the client app.
Set unique notifications for different services.
These branding features make QueueAway a professional queuing app tailored to your business needs.
9. Security & Access Control
Password Protection: Secure admin settings to prevent unauthorized changes.
Remote Access: Enable or disable mobile access to your queue system.
Shop Status: Manually override queue settings for unexpected changes.
These security settings ensure that your queue management system runs smoothly and securely.
10. Start Using QueueAway Today!
QueueAway is the best queuing app for businesses looking to improve customer experience and operational efficiency. By using its smart queue management system, you can:
✔ Reduce wait times and eliminate overcrowding
✔ Enhance customer satisfaction with real-time updates
✔ Automate notifications for a seamless experience
✔ Track queue performance with data-driven insights
Get started today at www.queueaway.co.uk and transform your queuing process! 🚀
Frequently Asked Questions
Q1: What is QueueAway?
QueueAway is a cloud-based queue management system designed to streamline customer flow and reduce wait times. It offers a digital solution for businesses to manage queues efficiently, enhancing customer satisfaction and operational efficiency. QueueAway
Q2: How does QueueAway work?
QueueAway operates through two applications:QueueAway
Client App: Allows customers to find your business, join a virtual queue, and track their position.
Professional App: Enables businesses to manage queues, send notifications, and automate queuing processes.QueueAway+4QueueAway+4QueueAway+4
Together, these apps eliminate physical queues and improve service delivery. QueueAway
Q3: How can customers join a queue using QueueAway?
Customers can join a queue in two ways:QueueAway
Walk-In Customers: Scan a QR code at the business location or be manually added to the queue.
Online Customers: Use the QueueAway Client App to find the business, join the virtual queue remotely, and receive live updates. Maverik Technologies+5QueueAway+5QueueAway+5
Q4: What features does QueueAway offer to businesses?
QueueAway provides businesses with:
Real-time queue monitoring dashboard.
Instant notifications via WhatsApp, SMS (via Twilio), or in-app alerts.
Customizable queue settings, including average service duration and staff availability.
Security features like password protection and remote access control. QueueAway
Q5: How can businesses get started with QueueAway?
Businesses can sign up on the QueueAway website, configure their business profile, and customize queue settings. They can then download the QueueAway Pro App to manage queues effectively. QueueAwayQueueAway+3QueueAway+3QueueAway+3
