Virtual Queue App
Let customers join the queue online, get live updates, and return when it’s their turn — so your venue stays calm, organised, and efficient.
What is a Virtual Queue App?
A virtual queue app replaces the physical line with a digital waiting experience. Instead of standing around, customers join via a QR code or link, get live updates, and return when they’re next.
Virtual queuing is part of a modern queue management system that reduces congestion, improves customer experience, and helps teams manage demand more predictably.
How a Virtual Queue Works
- Customer joins the queue (QR code, link, or staff check-in)
- They receive a position and an estimated wait time
- Live updates show progress in the queue
- They get notified when they’re next
- They return at the right time — without crowding your space
See the full flow: How our queue app works →
Real Business Impact
Virtual queuing improves both customer experience and operational flow. Here’s what businesses typically aim for when replacing physical lines.
0
Wait reduction
less visible queuing stress
0
Less crowding
calmer venue environment
0
Faster service
better throughput at peaks
0
Staff speed
data-led flow & pacing
Prefer the full breakdown? Explore: QueueAway benefits • QueueAway features
Features That Make Virtual Queuing Work
QueueAway is built for real venues — walk-ins, variable service times, busy peaks, and limited space. Explore the full set on QueueAway features.
- Live queue position + progress so customers know what’s happening
- Estimated wait times to reduce uncertainty
- Notifications and updates to bring people back at the right time
- Staff controls to keep flow moving during peaks
- Easy joining via QR, link, or assisted check-in
- Operational insight to improve staffing and pacing
Want to check plans? Queue management system pricing →
Virtual Queue App by Industry
Choose your industry to see how virtual queuing fits your workflow.
Retail
High footfallHospitality
Busy peaks
Queue management systems for hospitality
Hospitality use case
Healthcare
Waiting roomsSalons & Barbers
Walk-ins
Queue management system for barbershops
Salon & barber use case
Browse all: Queue management use cases • Events & venues • Government offices
Virtual Queue App vs Other Queue Options
- Physical queues: visible lines increase frustration and crowding.
- Ticket systems: reduce the line but still keep people waiting onsite.
- Bookings-only: good for planned visits, but not ideal for walk-ins and peaks.
- Virtual queue apps: customers wait elsewhere with live updates and clear expectations.
Want a breakdown of queue types? Queuing systems explained →
What Customers Like About Virtual Queuing
You can replace these quotes with real testimonials any time — the layout is ready.
“We stopped customers piling up at the entrance. The whole place feels calmer — and staff can focus on service.”
“People love seeing live updates. We get fewer ‘how long left?’ questions and fewer walk-outs at peak times.”
See how it works: Open a live queue example →
Virtual Queue App FAQs
Do customers need to download an app?
No — most customers join via a link or QR code and follow updates on their phone.
Can I run multiple queues?
Yes — many venues separate services, counters, or departments for smoother flow.
Can customers receive updates while they wait?
Yes — live updates and notifications reduce uncertainty and frustration.
What happens if someone doesn’t show when it’s their turn?
Staff controls help keep service moving (e.g., call next, skip, or re-call).
More answers here: QueueAway FAQ →
Helpful Guides
Continue learning (and build internal links to support rankings).
Get Started with QueueAway
Ready to modernise your waiting experience?
Book a demo to see the flow, or start a trial to set up your first queue.
Prefer to explore first? Features • Benefits • Back to top ↑